Our Policies and Terms of Service
Standard Terms of Service
Updated and Effective: 11/1/2024
Metro Scoop is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and commercial properties. By using our service (“Services”) you agree to, and are bound to, the following terms of service (“Terms”).
Service
Metro Scoop offers residential and commercial pet waste removal services. These services include One Time Clean, Weekly Cleaning, Twice Weekly Cleaning, and Every Other Week Cleaning. All pricing quoted by our instant quote feature is based on an area size of an 1/8th of an acre. Larger areas will have an additional charge. An initial cleaning charge of $25 (with recurring service purchased) will be charged if it has been longer than 30 days since your last cleaning. This will cover one hour of service. $1/minute will be charged after 1 hour. The customer understands that our ability to provide the Services can be dependent on weather, condition of yard (grass height, debris, water/snow covered, etc.), accessibility of the yard (gate locked/blocked/frozen, unsafe dog, etc.), Technician availability, and other uncontrollable factors. Standard service includes securely bagging the waste and leaving it in a trash receptacle (if available). We will haul away the waste for an additional fee. Lawn mowing services following clean-ups can also be provided for an additional fee.
Weather
Metro Scoop will work through the rain, snow, heat, and cold as long as we can safely do so. The customer understands we cannot work through severe thunderstorms, high winds, extreme high or low temperatures, flooding/excessive mud, or significant snow accumulation. We do not offer refunds for missed cleanings due to weather. In cases where we are forced to miss a cleaning due to weather, we will skip service for that cleaning, and see you the following cleaning ready to pull double duty. A refund will not be issued as we still have to pick up all of the waste that was missed the prior cleaning. If you need the area cleaned before your next scheduled service, please contact us and we will do our best to accommodate your request, but cannot guarantee it.
Yard Condition and Access
The Customer understands that if Metro Scoop is unable to access the area needing cleaning due to locked/blocked/frozen gates or aggressive dogs in the yard, the cleaning will be skipped and charges will still apply. Metro Scoop suggests adding gate combinations or lock keys to your file to avoid locked gates. Additionally, we may be forced to skip a cleaning, or could possibly not find all the waste in the yard, if the grass is high and/or excessive debris or leaves are in the yard. We will always do our best to clean your yard at every cleaning. We understand that maintaining your yard is a lot of work and it may not always be in the best shape. The customer understands that it can be very difficult to find waste in tall grass or in a yard full of leaves or other debris. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance has been completed. That said, If you find an excessive amount that we missed, please let us know as soon as possible at service@metroscoop.dog or 734-295-POOP.
Holidays
Metro Scoop does not provide services on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your cleaning falls on one of these days, we will skip service that week and provide it the following week. There are no refunds offered for holidays as the same amount of work (double duty) will be provided the following week. We also reserve the right to alter your cleaning days on occasion based on technician availability/vacations.
Billing and Payment
Metro Scoop pre bills monthly for our service. Your account will be charged on the 1st of the month for service. If your card is declined, we will discontinue service immediately until the issue has been resolved. If more than 30 days have passed since your last clean up, a first time clean up fee will be applied. We will only pause service for periods of 30 days or less. If service does not resume before the 30 day period you will be
removed from the schedule. Services are determined on a per week basis and billed monthly based a 52-week year. Weekly Cost X 52 (weeks in a year) / 12 (months in a year.) This provides consistent billing and you are not billed more in months that have more than 4 weeks in them.
EXAMPLE:
You’ve chosen a once per week service for one dog in a standard-sized yard. $17/week
$17X52 = $884. $884/12 = $73.67. You will be billed monthly for $73.67
Payments become late 3 days after due date. All late payments will be charged a $15 late fee. $25 fee charged for all declined checks.
We accept check or credit card but prefer credit card since it is much less overhead to process. Checks must be received before service begins. They can be mailed to Metro Scoop at 32224 Michigan Ave Wayne, MI 48184 or can be provided to the technician on the service start date before the service in rendered. Credit cards can be processed automatically on our website.
Revisions to our Standard Terms of Service
These Terms may be amended from time to time with or without notice. Amendments will be effective upon our posting of such updated Terms to our website Policies and Terms page. We recommend you visit this page regularly to review any changes in our policies and terms. Your continued use of our Services shall constitute acceptance of any changes to the Policies and Terms. Some of the provisions contained in these policies and terms terms may also be superseded by provisions or notices published elsewhere on our site.
Privacy Policy
Updated and Effective: 11/1/2024
Personal Data
Protecting your private information is our priority. This Statement of Privacy applies to metroscoop.dog, and Metro Scoop LLC and governs data collection and usage. By using the Metro Scoop website, you consent to the data practices described in this statement.
In order to better provide you with products and services offered, Metro Scoop may collect personally identifiable information, such as your:
- First and Last Name
- Mailing and Physical Address
- E-mail Address
- Phone Number
- Information about your home such as gate locations, areas to be cleaned
- Information about your pets including names & birthdays
If you purchase Metro Scoop’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction and to set up services.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Metro Scoop’s public message boards, this information may be collected and used by others.
We do not collect any personal information about you unless you voluntarily provide it to us.
Use of Personal Data
Metro Scoop collects and uses your personal information to operate and deliver the services you have requested. Metro Scoop may also use your personally identifiable information to inform you of other products or services available from Metro Scoop.
Sharing of Personal Data
Metro Scoop does not sell, rent or lease its customer lists to third parties.
Metro Scoop may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Metro Scoop, and they are required to maintain the confidentiality of your information.
Metro Scoop may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Metro Scoop or the site; (b) protect and defend the rights or property of Metro Scoop; and/or (c) act under exigent circumstances to protect the personal safety of users of Metro Scoop, or the public.
Metro Scoop may utilize user information on 3rd party advertising platforms such as google ads, facebook ads, or other social media sites, and marketing channels.
Metro Scoop may also conduct user surveys with 3rd party software with information collected.
Use of Cookies
The Metro Scoop website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Metro Scoop pages, or register with Metro Scoop site or services, a cookie helps Metro Scoop to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Metro Scoop website, the information you previously provided can be retrieved, so you can easily use the Metro Scoop features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Metro Scoop services or websites you visit.
Security of your Personal Information
Metro Scoop secures your personal information from unauthorized access, use, or disclosure. Metro Scoop uses the SSL Protocol for this purpose.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Metro Scoop does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Metro Scoop by contacting us here:
– Email: service@metroscoop.dog
– Phone: 734-259-7667
– Replying “Stop” to SMS messages.
E-mail Communications
From time to time, Metro Scoop may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Metro Scoop or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Metro Scoop, you may opt out of such communications by clicking the “Unsubscribe” button, or replying to the email requesting to opt out.
SMS/Text Communications
User that receive a free quote on Metroscoop.dog and provide their phone number agree to receive calls and text message from Metro Scoop, including for marketing and promotional purposes.
Users may opt out of these messages in the future by replying “stop”
From time to time, Metro Scoop may contact you via SMS/Text Message for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an SMS message from Metro Scoop or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Metro Scoop, you may opt out of such communications by replying “stop” to the SMS message or emailing us at service@metroscoop.dog to be removed.
External Data Storage
We may store your data on servers provided by third party hosting vendors with whom we have contracted. This is typically to provide data security and backup services.
Changes and Revisions
Metro Scoop reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Metro Scoop
Metro Scoop welcomes your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement in any way, please contact us at:
Address: 32224 Michigan Ave Wayne, MI 48184
Phone: 734-259-7667
E-mail: service@metroscoop.dog
